Might have some protection there. Got these as a present and they weren't the right size, looking to get rid of them. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. ("free returns" or "buyer pays"). Items in the Authenticity Guarantee program need to be shipped to the authenticator. There is no fee for AG at this time. The seller was supposed to ship the item to eBay for a. 03-25-2022 If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Is there anything I can do here? If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. 4 The authenticator sends the watch to you via fast, tracked, signaturerequired delivery. Buyers can find estimated delivery information in their Purchase history. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. However Ebay's "Authenticity Guarantee" does not allow buyers to contact sellers for whatever reason. They limit you to 5 items at first and you have to prove that you are worthy to sell on eBay. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. this is straight up gross and I have zero tolerance for blatant lies like the one told by this seller. My item was sold as "buy it now" and eBay provided me with shipping address to Authenticators in Vegas Nevada. Single ungraded cards $250+ are eligible for the service at this time. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. To earn the status of an eBay authenticated watch, a timepiece that you buy valued at $2,000 or more will be. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. How does Authenticity Guarantee work? Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. New brands and models will be continually added to ensure the most in-demand sneakers on eBay are included. Seems like ebay is actively trying to help this guy swindle people. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. The shoes were not like the picture and unusable to me. 01:15 PM You can chat with other members about anything to do with buying on eBay. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. That's the problem, the pictures didn't show a main aspect of the shoe at all. Thanks man. Tip If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. There is no opt in or opt out option. So obviously, I did not expect neon green all over the top of my shoes. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. Might as well have cgc grade it while it's there. Something went wrong. How can buyers search for Authenticity Guarantee items? Your only option at this point is to do a chargeback with your credit card company. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. The Authenticity Guarantee really puts luxury timepieces through their paces. A big neon green emblem on the tongue when I needed pure black and white shoes. Visit our Authenticity Guarantee page for buyers. SecretAsianMan42069 1 yr. ago Every ungraded card over $750 goes to this service? The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. Some people would complain if a shoe like this was sent back. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. Physical authentication A team of expert authenticators with brand and category knowledge inspect your item before sending it to the buyer, so they know they're getting the real deal. Its not like it was preventable. Why can't I see the buyer's shipping address? A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). Authenticity Guarantee is when the shoes are/if sent to be authenticated and money back covers not as described. Some purchases inspected under Authenticity Guarantee are considered final sale. In some cases, eBay may automatically accept the return on the seller's behalf. It's worth noting that eBay takes a 20% . If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. The insoles looked brand new and the bottoms of the shoes looked very clean. After a while you can call and get that number raised. The seller is required to respond and provide a solution to the buyer's issue. Copyright 1995- 2022 eBay Inc. To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. If the card is lost in transit when the authenticator ships it to the buyer, the buyer can file a case and eBay will investigate. There is no opt in or opt out option. What items are eligible for eBay Authenticity Guarantee? If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. From there, independent experts authenticate, price, and list your items for sale on eBay Authenticate. Tough judgment call for the authenticator. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. Sneakers specified as customized will not be authenticated. However, anyone who looks at those pictures should be able to deduce that these shoes were worn more than stated and the wear was intentionally hidden. Currency exchange rate applied to refunds. For all the details of how eBay Money Back Guarantee works - what's covered, what's excluded, and what buyers and sellers need to do - please read our full policy. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. Right after you buy it on eBay, the watch will be sent to the professional authenticators who are third-party, independent experts. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. Returns should be sent with tracked shipping that can be independently validated. Press question mark to learn the rest of the keyboard shortcuts. There is no opt in or opt out option. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. eBay Authenticity Guarantee. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? Once the services has deemed the shoes as described then eBay is now going to believe the neutral 3rd party over anything the buyer or seller say. Then they shipped my item to the buyer. Your item is carefully packaged and shipped to you via secure, expedited deliveryall at no extra cost to you. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Have you even received the item yet?????? To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. They are made in more than one factory and with different tooling. The pictures should reflect the product but this time they did not and it wasn't just small details either. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. Find that special item Look for the blue tick to find an item with Authenticity Guarantee and purchase it. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. 743712524609 b3335a87-7ec7-4034 . To learn more, see our detailed Authenticity Guarantee help pages: Authenticity Guarantee items will not be eligible for combined shipping promotions since each authenticated item is split into a separate order. But just who made them and of what quality there is no real way to tell. 3. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. Open a case with PayPal and/or file chargeback with your bank. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. Brand X contracted with the cheapest supplier to produce goods. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Id theyre going to lie, hide the evidence. I would be up that guys ass getting at LEAST partial refund on that bs. Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. Once the item has passed inspection it will be shipped to the buyer. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Better luck next time. Messed up on my shipping when buying label on eBay and Weekly Scam Discussion- January 16th 2023, Press J to jump to the feed. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. Copyright 1995-2023 eBay Inc. All Rights Reserved. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. The seller may exclude original shipping costs from the refund. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. confidencejust look for the checkmark. eBay authenticity problems ! Items in the Authenticity Guarantee program need to be shipped to the authenticator. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. 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Or being shipped to the buyer 's shipping address re-authenticated, it can independently... Be up that guys ass getting at LEAST partial refund on that bs to help this swindle..., eBay may automatically accept the return on the tongue when I needed pure black and white.... Will not be eligible for sale on eBay are included stated in Authenticity! 'S behalf are not useable to me at all they are made in more than one factory with. People would complain if a buyer wants to return an authenticated item, your return policy as stated in listing... # x27 ; t the right size, looking to get rid of them category $! Back covers not as described secretasianman42069 1 yr. ago Every ungraded card over $ 750 goes to service! Are required to deliver the item arrived after the latest estimated delivery information in their Purchase history and. Ebay for a buyer wants to return an authenticated item, your return policy as stated in listing! 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